Calls and leads
On the call
Inbound calls · Every channel
Bought live from publishers across our sources, with the low-quality ones cut off at the source. Every call type has its own buffer, and a call that ends inside it, or turns out not to be a real conversation, hands its credit back on its own.
Quality at the source
Our inbound comes from a wide network of sources. Each call is offered to us first, and we decide whether to take it before your phone makes a sound.
Offered
0Passed
0Bought
001 · A wide network
People calling from social ads, from streaming-TV ads, screened final expense callers and live transfers, from publishers across many sources. When one publisher goes quiet, the others are still sending.
02 · Cut off at the source
Every offer carries the publisher that sent it. One that sends low-quality calls, or callers with no intent to buy, is blocked, and its calls are refused before they’re bought. They never reach your floor and never touch your credits.
03 · Only when someone can take it
We only take a call when an agent licensed for the caller’s state is free to answer. A call nobody can take is passed to someone else, so you never pay for a caller left ringing.
04 · Straight to a Ready agent
A call we buy rings the Ready agent who has gone longest without a call, agents licensed for the caller’s state first. Turns are fair, and a skipped agent keeps their place in line.
Every type of inbound
Every channel is its own campaign, with its own price and its own buffer: the seconds a call has to become a real conversation before it counts. A call that ends inside it gives its credit back.
People who saw a final expense ad on Facebook or Instagram and picked up the phone themselves. They called you, so they want to talk.
Best forNewer agents, volume
Callers from streaming-TV ads, ringing from the couch with the commercial still on screen. A wide audience, on a shorter clock.
Best forEvenings, reach
Callers screened by the publisher before they’re sent, so fewer of them reach you and more of them are ready to buy.
Best forTop closers
Credit back, on its own
You pay for conversations, not for rings. Every channel gives your agent a buffer: the seconds they have to qualify the caller. If the call ends inside it, the credit comes back on its own.
01 · Inside the buffer
Doris hangs up 14 seconds into a social inbound call with a 90-second buffer. The credit goes back on the balance on its own, seconds after the hang-up, and a green “+1” on the desk says why.
And your agent watches the source’s clock, not ours. When a source’s timer starts at the transfer, a few seconds before the caller reaches you, the desk timer starts that much earlier too.
02 · Your time to qualify
The buffer is your agent’s window to ask the questions that matter: age, health, a bank account to draft from. Walter doesn’t qualify, so your agent ends the call at 1:12, inside the buffer, and the credit comes back. No form, no dispute.
03 · The 0-second lane
Our 0-second social lane bills a call from the moment it connects. Some of those callers dialed for something else, like food stamps or another benefit. A caller with the wrong intent gives the credit back, and the lane still lands one of our best costs per sale.
04 · A real conversation
Harold talks with your agent for fifteen minutes and hears a price. That’s the call you bought credits for: it’s billable, and the sale it leads to goes on your book.
05 · You still have a say
If your agent thinks a call shouldn’t have been billed, they can dispute it from the call within seven days. A person looks at it, and an approved dispute puts the credit back.
Your mix
In inbound mode every agent ticks the channels they take, and only those calls reach them. Credits are bought per channel. So the same network can fill a floor, fit a team of very different talents and budgets, or tell you which channel is yours.
01 · Mix for volume
Tick every channel and calls from all of them reach the same desks. When one publisher goes quiet, the others keep the floor busy.
02 · Match the agent
The closer takes screened calls, the new agent learns on social, the part-timer works CTV in the evening, inside the budget they set.
03 · Find the one
Run every channel as its own campaign with its own credits, and the scorecard shows what each one sold. When one sings for your agency, put the floor on it.
Sample desks · an agent in inbound mode is never dialed out on, and the dialer keeps lines free for inbound callers.
And every call lands on the whole desk
The inbound is only half of it. Every call you buy rings the full NextGen desk, with the AI on the call and the tools that turn a conversation into a policy on your book.
The Ready agent who has gone longest without one is offered the next call, agents licensed for the caller’s state first. A caller who rings back reaches the agent they spoke to.
Every lead channel →The outbound dialer always holds lines back for callers, so dialing out doesn’t crowd out a call you paid for.
Each agent keeps their own list, and it steers who gets which caller.
A live transcript, with the caller’s details and health conditions pulled into the lead as they talk.
Your script on the desk, one click per answer, with the rebuttal ready when the objection comes.
The plans to pitch, ranked from what the caller said, by underwriting and by what you earn.
The sale form fills from the call, and sale detection catches the ones nobody wrote down.
Turn it on, and every policy an inbound writes lands on the agency’s own book.
Every agent sees where they stand, from the moment they sign in.
Step into any live call on your floor and coach without the caller hearing.
Buy credits for the channels you take, and the desk shows every credit that comes back, and why.
Fill the quiet hours with the Agency tier outbound: local, agency-named caller ID, and every callback it creates comes back to your floor.
See the outbound offer →Social inbound from Facebook and Instagram ads, CTV inbound from streaming-TV ads, and screened final expense calls. Each is its own campaign, with its own price and its own buffer: 90 seconds for social, 30 for CTV and screened, today, plus a 0-second social lane. Warm transfers have their own offer.
From publishers across a wide network of sources, including live transfers. Every call is offered to us before it’s sent, and we only buy it when an agent licensed for the caller’s state is free.
Every offer names the publisher that sent it. A publisher whose calls are low-quality, or whose callers have no intent to buy, is blocked, and its calls are refused before they’re bought. We can also decline whole sources, states or age ranges.
The seconds your agent has to qualify the caller before the call is billable. If the call ends inside its buffer, the credit comes back on its own. Every campaign has its own.
Seconds after the hang-up, for a call that ended inside its buffer. A green “+1” on the desk says which call and why.
A social campaign with no buffer: a call is billable as soon as it connects. A caller who dialed for the wrong reason, like food stamps, gives the credit back, and the lane still has one of our best costs per sale.
Dispute it from the call within seven days. A person checks it, and an approved dispute returns the credit.
Yes. In inbound mode each agent ticks the channels they take, and only those calls reach them. Mix them all for volume, match them to each agent’s strengths and budget, or put the floor on the one that works best for your agency.
Yes. Agents switch between inbound and outbound from the desk, and the dialer keeps lines free for inbound callers. See the Agency tier outbound offer.
Twenty minutes: a live inbound, the buffer running, and a credit coming back on its own.
