HomeProductPhone and dialer
A real phone, and a dialer that reaches people.
A full phone system in the browser, and a predictive dialer that reaches real people.
- Lines per agent progressive to predictive on one setting
- People, not machines short hellos and call screening get through
- Local caller ID with your name, matched to the state
- Number health flagged numbers rested and replaced
Lines per agent
2.0
Agents ready
3
Inbound waiting
0
- (352) 555-0114 · FL · 4:12 PM localHuman · to Tanya
- (614) 555-0187 · OH · 5:12 PM localMachine · voicemail drop
- (512) 555-0142 · TX · 4:12 PM localRinging
- (813) 555-0163 · FL · 5:12 PM localRinging
The dialer
More live conversations per hour.
Predictive multi-line
One setting: lines per agent.
At one line per agent it dials like a progressive dialer. Turn it up and it dials ahead of your free agents, while keeping abandoned calls under the legal limit. Inbound callers always come first: the dialer stops placing calls while anyone is waiting.
- Progressive to predictive on one setting
- Abandoned calls held under the legal limit
- Calling hours by the lead’s time zone
Lines per agent
1.0 dials one line per free agent. Above 1.0, the dialer dials ahead.
Reaching people
Real people get through. Machines get a message.
A short “hello?” or a call-screening prompt isn’t mistaken for an answering machine, so real people reach your agents. Voicemails that slip through are caught and turned into a voicemail drop, with your own recording.
- “Hello?” · 0.6 sHuman
- Call screening · “Who’s calling?”Human
- “You’ve reached Harold…”Voicemail drop
Caller ID and number health
Local, named, and never “Scam Likely”.
Calls go out from a local number matched to the state you’re calling, with your name on the caller ID. Numbers are watched, and any that get flagged are rested and replaced for you. Solo agents share a health-managed local caller-ID pool.
Caller ID pool
- FL · (813) 555-01xx · healthy
- TX · (512) 555-01xx · healthy
- OH · (614) 555-01xx · resting
- OH · (614) 555-02xx · replacement, ramping
The phone
Everything a phone should do.
- Outbound and inbound on one headset
In the browser, nothing to install. The same desk takes both.
- Warm transfer to another agent
Introduce the caller, then hand them over.
- Three-way calls
Bring the carrier or a colleague onto the call.
- Keypad for phone menus
Get through a carrier’s phone tree without leaving the desk.
- Voicemail drop
Leave your own recorded message with one click and move on.
- Callbacks to the agent who called
When a lead calls back, it rings the agent who called them.
- Hold, block and call history
Hold a caller, block a number, and see every call on the lead.
- Pop-outs
Any panel in its own window, and one can float on top of everything else.
- Recorded and transcribed
Every call, kept with the lead.
Your own phone number
A number that’s yours.
- Rings only you
- Your own voicemail box, with transcripts
- Forwards to your cell when you’re offline
- Your caller ID on outbound calls
Offers
Calls for your floor, three ways.
Questions
Is it a predictive or a power dialer?
Both, on one setting: lines per agent. At one line per agent it dials like a progressive dialer; above one, it dials ahead predictively, while keeping abandoned calls under the legal limit.
Do I need desk phones?
No. Calls run in the browser with a headset. Outbound and inbound use the same headset.
Will my numbers get flagged as spam?
Number health is handled for you: numbers that get flagged are rested and replaced, so you don’t show up as “Scam Likely”.
Can I have my own phone number?
Yes. It rings only you, has its own voicemail box with transcripts, forwards to your cell when you’re offline, and shows as your caller ID on outbound calls.
Hear the dialer on a live call.
Twenty minutes on the real desk. Or pick a plan and start a trial on your own.